Editing your site's files in the browser
Open a full VS Code editor on your site from the dashboard, ask the built-in AI about your code, and get back a file you saved over by mistake.
Read the article →Knowledge base
Help and how-to guides
Straight answers to the questions our customers actually ask — DNS, email, WordPress, speed and billing. Every article is written by the team that runs the platform.
Hosting
Your sites, servers, PHP and performance.
Move your WordPress media to Zinn® storage
Store your images and video in Zinn® object storage instead of on your web server — without ever typing an access key into WordPress.
Read the article →Moving your media to object storage
Serve images and downloads from object storage and a CDN instead of the web server — without typing a key into WordPress.
Read the article →Two-way sync with your GitHub repository
Changes you make to your site turn into commits in your own repository, and what you push there lands on your site. It is free, and here is what happens when both sides change at once.
Read the article →Installing and updating plugins
Install from the WordPress directory without leaving the panel, and update across every site at once.
Read the article →Blocking countries, addresses and crawlers
Three separate controls, for three different problems — and one of them cannot take you out of Google even if you try.
Read the article →Scanning a site for malware
Every site is scanned on a schedule. You can also start one yourself the moment you are worried, and that is free.
Read the article →Putting a site behind a CDN
Whether you need to do anything at all depends on which product your site is on — on one of them the CDN is already there.
Read the article →Setting up a mailbox on your domain
Creating mailboxes and forwarders, the settings for your phone, and why sending is authenticated for you.
Read the article →Keeping WordPress updated across every site
Where to see versions and vulnerabilities for the whole estate, and how updates are made safe.
Read the article →Caching, and how to clear it
What the cache layer does, when to clear it, and why your change may not be showing yet.
Read the article →Recovering a site you deleted
Deleted sites wait in a recycle bin with their backups. Here is how long, and how to bring one back.
Read the article →Building many sites at once
How bulk deploy works, what happens when one fails, and how to read the result.
Read the article →Blueprints: building the same site twice
Save a site you like as a template and build the next one from it, stack, plugins and settings included.
Read the article →Scheduled tasks and cron jobs
How to add a schedule, why WordPress's own cron is unreliable, and how to see whether it ran.
Read the article →Reaching your database
Where the credentials are, how to open a database browser, and how to take a dump safely.
Read the article →Getting file and shell access to a site
SFTP and SSH details, where the keys live, and why the credentials are per site.
Read the article →Choosing a PHP version
Use the newest version your code supports. Here is how to change it and how to find out what broke.
Read the article →Creating your first site
What each choice on the new-site screen means, and what you get in the first minute.
Read the article →What my plan's limits actually mean
Storage, bandwidth, visits and sites — what counts towards each, and what happens at the limit.
Read the article →Making my site faster
The four things that actually move the number, in the order they are worth doing.
Read the article →Testing changes on staging first
A full copy of your site on its own URL, so an update that breaks something breaks a copy.
Read the article →My site shows a 500 error
A 500 means the site's own code stopped. The error log names the file and line — here is how to read it.
Read the article →I am locked out of my WordPress admin
Being unable to reach wp-admin is recoverable and does not need a support ticket in most cases. Here is the order to try things in.
Read the article →My site is slow
Slowness has a small number of real causes and a lot of imagined ones. Here is how to find out which you have before changing anything.
Read the article →My site shows an SSL or certificate warning
An SSL or HTTPS certificate warning is usually one of three things and none of them means your site is compromised. Here is how to tell them apart.
Read the article →My email is not arriving
Mail has two separate halves - receiving and sending - and they fail for different reasons. Work out which half is broken first.
Read the article →My domain is not pointing at my site (nameservers and DNS)
If the temporary address works and your domain does not, this is DNS. Here is how to tell where it is pointing and how long a change takes.
Read the article →Why my site is down, and what to check first
A site that will not load has a small number of causes and you can tell them apart in about two minutes. Start here before opening a ticket.
Read the article →Domains and DNS
Registering, connecting and pointing domains.
Renewals, auto-renew and expiry
When we renew, what we charge, and exactly what happens if a renewal fails.
Read the article →Certificates are automatic
You never buy or install one. What to do when a browser still shows a warning.
Read the article →Nameservers or an A record — which to use
Both work. One hands us the whole domain, the other hands us one name. Here is when each is right.
Read the article →Connecting a domain you already own
Keep it where it is registered and point it here — the two ways, and which to choose.
Read the article →Registering a domain
What you are buying, what it costs to renew, and what happens in the first hour.
Read the article →My domain is showing the wrong site
Nearly always a cached DNS answer or a record pointing at an old host. Here is how to tell which.
Read the article →What each DNS record does
A, AAAA, CNAME, MX, TXT — in one sentence each, and which one you probably want.
Read the article →Transferring a domain to us
What to do at your current registrar first, how long it takes, and why a transfer does not take your site offline.
Read the article →Marketplace
Buying and selling sites and domains.
How escrow protects a purchase
Where your money sits between paying and receiving, and what happens if it goes wrong.
Read the article →Why a listing hides or masks its domain until you buy
On link and placement listings the real address is masked until purchase. That protects the seller's asset and it does not leave you buying blind.
Read the article →Why your listing went back into review after you edited it
Editing a live listing can send it back for a check. That is not a punishment - it is the thing that makes the marketplace worth buying from.
Read the article →How and when you get paid for a marketplace sale
The money is held until the buyer has what they paid for. Here is what happens between the order and your balance, and why the hold exists.
Read the article →What you can sell on the Zinn® marketplaces
Eight storefronts run on one marketplace engine - links, guest posts, services, websites, Shopify stores and domains. What each one is for, and what changes between them.
Read the article →Why a new listing shows no authority figures yet
A listing with no Trust Flow is not a listing with a Trust Flow of zero. Here is the difference, why we keep it, and how long you wait.
Read the article →How we measure the authority figures on a marketplace listing
Trust Flow, Citation Flow, referring domains and Topical Trust Flow are measured by Zinn® from the site you name - never entered by the seller. Here is what each one means and when it appears.
Read the article →Billing and plans
Invoices, payment methods, credit and VAT.
Refunds, and the 30-day money-back window
Inside 30 days a refund is issued immediately. Outside it, you can still ask, and it is worked out pro-rata.
Read the article →Cancelling, and what happens to your sites
You keep the service to the end of the period you paid for. What is kept afterwards, and for how long.
Read the article →Changing the currency you are billed in
What changes, what does not, and why an old invoice keeps its currency.
Read the article →Ways to pay
Cards, PayPal and cryptocurrency, what each is good for, and how to add a backup method.
Read the article →VAT, and how to give us your business number
Where the rate comes from, what a valid VAT number changes, and why the total moved.
Read the article →Wallet credit and automatic top-up
Credit is spent before your card is charged. How to top up, and what lands in there on its own.
Read the article →How upgrades and downgrades are billed
Upgrades apply at once and are charged for the remaining period. Downgrades apply at renewal.
Read the article →Understanding your invoice
What each line means, why the total may differ from the plan price, and where VAT comes from.
Read the article →My card was declined
Most declines come from the bank, not from us. Here is how to tell which, and what to do in each case.
Read the article →Backups and migration
Restores, transfers and moving in.
Moving your shop from Shopify, Wix or another platform
What we move, what we cannot move, what it costs, and how long the shop keeps selling while we do it.
Read the article →Moving a site to another Zinn® account
Handing a site to a client or to another agency, with its history, without a download.
Read the article →Downloading a backup
Getting a copy off the platform, what is in the archive, and how to use it elsewhere.
Read the article →How your backups work
What is captured, how often, how long it is kept, and what a backup cannot save you from.
Read the article →Moving an existing site to us
What we need from you, what we do, and how to switch over without downtime.
Read the article →Restoring a backup
How to restore a whole site or a single file, what a restore overwrites, and how to test one safely.
Read the article →SEO and content
Indexing, links, metrics and AI-written content.
Posting to your social channels automatically
Connect Mastodon, Bluesky, Telegram, Slack, LinkedIn, Discord or a webhook, and have new content posted for you — held for approval unless you say otherwise.
Read the article →Getting content written for you
Briefs in, drafts out, in any language we support — and why nothing publishes itself.
Read the article →The link tracker
Every link you have placed, whether it is still live, and what the page carrying it is worth.
Read the article →What AI visibility measures
Whether AI answer engines can find, read and quote your pages — and what to do when they cannot.
Read the article →How AI content credits work
What a credit buys, what a recipe costs, and why a draft is cheaper than a published post.
Read the article →What the authority metrics mean
Trust Flow, Citation Flow, referring domains — what each one measures and which to believe.
Read the article →Why a page is not in Google yet
Indexing is not automatic and not instant. The five things to check, in the order worth checking them.
Read the article →Account and security
Sign-in, team access, API keys and audit.
Connecting Claude, Cursor or ChatGPT to your account
Give an AI tool its own scoped token so it can read and manage your hosting — with a spend cap and a sandbox mode.
Read the article →Checking whether the problem is at our end
How to tell a platform incident from a problem with your own site, before you spend an hour on the wrong one.
Read the article →How support tickets work
Where to open one, what to include, how replies work, and what happens out of hours.
Read the article →What the AI assistant can do for you
It knows your account. What to ask it, what it will not do without you, and when to open a ticket instead.
Read the article →Choosing where alerts reach you
Email, webhook, Telegram or Slack — and which alerts are worth waking up for.
Read the article →The activity log
Who did what, when, and from where — including what we did on your account.
Read the article →When you cannot sign in
Work through these in order. The commonest cause is not the one people assume.
Read the article →Team roles and what each one can do
What you are granting when you invite somebody, and how to give a contractor one site instead of everything.
Read the article →Using API keys safely
Scope them, keep them out of your code, and rotate the one you pasted somewhere by accident.
Read the article →Turning on two-factor authentication
The single most useful thing you can do for your account, and it takes two minutes.
Read the article →Giving someone access to my account
Invite them properly instead of sharing your password — and choose the role that fits what they actually do.
Read the article →WordPress plugins
Installing, configuring and getting the most from the Zinn® plugins.
The Zinn® Footprint plugin
What it removes from a WordPress site's fingerprint, why each one matters, and what to check after switching it on.
Read the article →The Zinn® Reseller Toolkit plugin
Sell Zinn® hosting from your own WordPress site: domain search, one-click client sign-in and WooCommerce provisioning.
Read the article →The Zinn® Translate plugin
Serve a site in every language on its own address with correct hreflang, using translations Zinn Digital® has already made.
Read the article →The Zinn® Media Offload plugin
Move a media library to Zinn® object storage and serve it from a CDN, without typing an access key into WordPress.
Read the article →The Zinn® Connector plugin
Pair a WordPress site we do not host, so scheduled articles publish to it. What the pairing code does and what access we get.
Read the article →The Zinn® Cache Engine plugin
Full-page, object and database caching for a WordPress site hosted anywhere — what to turn on first and what to leave alone.
Read the article →The Zinn® Cache plugin
What it does on a site we host, how to purge, and when the Redis object cache is worth switching on.
Read the article →Developers
The CLI, the API, SDKs and everything you drive from code.
Troubleshooting Zinnector®
The errors people actually hit with the Zinnector CLI and the fix for each: spawn EINVAL on Windows, npm's EBADENGINE warning, node-gyp asking for Visual Studio on Node 26, EPERM during install, a runtime that will not boot, and a port in use.
Read the article →Zinnector® command reference
Every Zinnector command exactly as zinnector --help lists it — arguments, flags and defaults, a runnable example and what it prints — generated from the CLI itself so it cannot drift from the version you have installed.
Read the article →Deploying with Zinnector®: link, check, push
From a local project to a live site: sign in with an API key, link the project to a hosting slot, read the pre-flight that compares your PHP, disk and WordPress against the slot, and push — plus redeploys, deploy history and build logs when something goes wrong.
Read the article →Local development with zinnector dev
How zinnector dev runs a real WordPress on your own machine: the two runtimes (WebAssembly with no Docker, or native PHP in Docker), picking a PHP and WordPress version, what is served from your project, where the 570 MB runtime lives, and what happens on Node 26.
Read the article →Getting started with Zinnector®, the developer CLI
Install the free Zinnector CLI on Node 24 or newer, then prove it works in two minutes: --version, --help, scaffold a site, run a real WordPress locally with no Docker, and open it in your browser — with what success looks like at each step.
Read the article →Project boards
Running client work on a board, sharing it, and automating the busywork.
Automations, checklists and the AI on a board
The rules that keep a board honest without anybody tidying it, and what the AI is actually useful for.
Read the article →Drive boards from the API, or from an AI assistant
Every board operation is in our public API and available as an MCP tool, so a script or an AI agent can read a board, add the work and send the client a link.
Read the article →Board plans, limits and what is included
What the free tier gives you, what the paid tiers add, and how many boards your hosting plan already includes.
Read the article →Run client work on a board
Columns, cards, visibility, questions and the intake column — how a board is meant to be used, and the one decision that makes it work.
Read the article →Share a board with a client by link
Make a copy-paste link, decide what it grants, and take it back if it goes to the wrong place. No email needed and no account needed to look.
Read the article →Reselling
Selling Zinn® hosting to your own clients.
Sell Zinn® hosting from HostBill, Blesta, or your own system
Sell Zinn hosting from HostBill, Blesta or your own system: the free HostBill module, the single-file PHP client, the two rules that cost money when they are broken, and the two request fields that are easy to leave out.
Read the article →Sell Zinn® hosting from WHMCS
Install the free Zinn Digital provisioning module in WHMCS: the API key and the seven permissions it needs, where the module directory has to go and why its name matters, the product fields, and what each WHMCS button actually does.
Read the article →Your own SEO keys, or ours
Run your clients' SEO and indexing checks on your own Majestic and DataForSEO accounts, or on ours as a metered add-on.
Read the article →Adding a client
Creating a client, what they can see, and how to work on their behalf.
Read the article →Client wallets, invoices and chasing payment
How your clients pay you, what happens when they do not, and what you can set.
Read the article →White-labelling the panel
Logo, colours, your own domain and your own sender addresses — and what stays ours.
Read the article →Setting your prices and margin
How reseller pricing works, per currency, and what happens when our price changes.
Read the article →Selling Zinn® hosting to your own clients
What reselling gives you, what you take on, and the order to set it up in.
Read the article →Selling Zinn® hosting from your own systems
Drive Zinn hosting from your own billing panel, WordPress site or scripts: get an API key, make your first call, and the six calls the whole integration is made of.
Read the article →Sending email
Sending your clients' notifications from your own domain.
Send email through your own SMTP server
Connect your own SMTP server: which port to use and why not 25, the SPF, DKIM, DMARC and reverse-DNS records you have to publish yourself, and why we refuse to fall back to an unencrypted connection.
Read the article →Send email through your own Resend account
Connect your own Resend account: adding a domain, the three DNS records and why the SPF one goes on a subdomain, a sending-access key, and the limits a new account has.
Read the article →Send email through your own Amazon SES account
Connect your own Amazon SES account over SMTP: picking one region and staying in it, Easy DKIM, getting out of the sandbox BEFORE you connect, and why SMTP credentials are not your AWS access key.
Read the article →Send email through your own Postmark account
Connect your own Postmark account: verifying a domain, why to add the optional return-path record anyway, the Server token as against the Account token, and what an inactive recipient means.
Read the article →Send email through your own SendGrid account
Connect your own SendGrid account: domain authentication and its CNAME records, a restricted Mail Send key rather than full access, the Cloudflare grey-cloud trap, and what a 403 on a valid key actually means.
Read the article →Send email through your own Mailgun account
Connect your own Mailgun account: adding a sending subdomain, the SPF, DKIM and MX records to publish, a sending key rather than your private API key, and why an EU-hosted account returns 401 against the US host.
Read the article →Send email from your own domain, on your own account
Send your clients' notifications from your own domain, on your own mail account: which provider to choose, the SPF, DKIM and return-path records they all need, why we insist a test message actually arrives, and what happens when a provider breaks.
Read the article →