Managed server care: what Zinn® looks after on your server

Every server you order from us is either Self-managed or Zinn® Managed. The label is on the server list and on each server's page, under Server care.

Self-managed: the server is yours to run

You get root and run the server your way. Updates, monitoring and fixes are yours to do. Our support team will answer questions, but server work (updates, fixes, installs) needs managed care. If you ask us for server work on a self-managed server, we point you to the managed care add-on first.

Zinn® Managed: we look after the server

Add managed care and we look after the server for you:

• Security updates. We apply operating-system security updates and tell you when one needs a reboot, so you can agree a time with us.
• Monitoring with on-call response. Your server reports to us every few hours. If it goes quiet, or updates are waiting, our on-call team is alerted.
• Restoring service. If a container, the server, a disk or the network stops, we restore service and tell you what happened. Bugs in your own code are not part of managed care: we tell you what we found, and our Custom development team can fix them for you.
• Server work in a ticket. Ask us for server work in a support ticket.

You keep root the whole time.

What managed care does not cover

Managed care looks after the server and what runs it: the operating system, containers, disks and the network. It does not cover the code you write or the applications you install. When we find a bug in your own code while restoring service, we tell you what we found so you know where to look, and our Custom development team can fix it for you as a separate job.

Adding managed care

Tick managed care when you order a server, or open the server's page and choose Add managed care at any time. The page shows the monthly price in your currency before you add it. It is added to the server's monthly price from the next renewal, and the rest of the current month is charged pro rata.

After you add it, choose Connect this server. You give us root access once; we use it to set up automatic security updates and a small report agent, then we delete it. The card then shows when the server last reported, any security updates waiting, when it was last patched, and the recent updates.

If your account is unpaid

Managed care pauses while the account is not paid up. Nothing is cancelled or deleted, and care starts again by itself as soon as the account is settled.

Removing managed care

Choose Remove managed care on the server's page. You keep care until the end of the period you have paid for, then the server becomes self-managed.