Answers first, from your own pages
The assistant answers from what your website actually says and links to the page it used. When your pages have nothing to go on, it offers a person instead of guessing.
Zinn® Chat
Live chat that answers straight away and costs your pages nothing
A chat box for any website. It answers visitors from your own pages, hands the conversation to you when a person is needed, and emails you anything nobody picked up. The core is free, and Premium is included at no extra cost when you host with us.
One chat box on every site, one inbox for all of them
Zinn® Chat puts a small launcher in the corner of your website. A visitor opens it, asks a question and gets an answer in seconds — from the assistant when your pages already say, and from you when they do not. Every conversation, from every site you run, arrives in one inbox in your Zinn Digital® dashboard.
It is sold on its own, so you do not need to host anything with us to use it: install the WordPress plugin, or paste one line of code into any other website. If you do host with us, Premium is already switched on for your account.
What it does
Everything a small team needs to answer the people already on its website, without a second tool to learn.
Hands over to a person
When the assistant cannot help, or the visitor asks for a person, the conversation is handed to you. As soon as you reply, the assistant steps back.
Missed chats arrive by email
When nobody is there, the visitor can leave an email address, and the whole conversation is emailed to you so you can reply later.
One inbox for every site
Conversations from all your websites land in one place in your dashboard, showing which page each visitor was on when they asked.
Looks like your website
Choose the colour, the corner it sits in, the name your visitors see and the first thing it says. On pages written right to left, it mirrors to suit them.
Opening hours
Set the days and hours you answer, in your own time zone. Outside them, visitors can leave their email address so you can reply when you are back.
See it working
These are screenshots of the live product, not drawings of it.
Your inbox
Every conversation, what the visitor asked and the page they were on, and who is waiting for an answer.
What your visitors see
A small chat window in your colours, on your own website. When nobody is free, it asks for an email address so you can reply later.
Your settings
Switch it on, set the greeting, the colour, the corner and your opening hours.
Built so your pages stay fast
Most chat widgets add hundreds of kilobytes to every page, whether anybody opens them or not. This one was written to cost as close to nothing as a chat box can.
About 8 KB on the page
One small file, compressed, with no framework, no web fonts and no tracking. Measured from the exact file we serve.
Loads after your page
It waits until the browser has finished drawing your page, so it cannot hold up what your visitor came to see.
No layout shift
The launcher floats above your content, so nothing on your page moves when it appears.
Sealed off from your styles
Its styles live in a sealed box of their own, so your theme cannot break it and it cannot restyle your theme.
How to get it on your site
It takes a few minutes, and nothing about your hosting has to change.
Create your chat
Sign up free, open Live chat in your dashboard, and add the web addresses the chat will run on.
Add it to your website
On WordPress, install the free Zinn® Chat plugin and paste in your chat key. On any other website, paste one line of code before the closing body tag.
Answer from your dashboard
Conversations arrive in your inbox as they happen, and anything you miss is emailed to you.
What it costs
Start free with no card. Upgrade a site to Premium when it needs more — or host it with us and Premium is included.
Zinn® Chat
Free
The chat, the inbox, missed chats by email and the assistant, on any website, for as long as you like.
Zinn® Chat Premium
$19.00/month
Premium is priced per website, per month. If you have an active Zinn Digital® hosting plan, every chat on your account gets Premium at no extra cost, for as long as the plan stays active.
Free and Premium, side by side
| What you get | Free | Premium |
|---|---|---|
| Assistant answers each month, per site | 100 | 5,000 |
| How long conversations are kept | 30 days | For as long as you keep them |
| Remove “Powered by Zinn® Chat” | No | Yes |
Everything else on this page comes with both.
Why it is fast, and why it is free for our hosting customers
We host websites for a living, so we measure what every script costs a page. The chat widgets people were putting on the sites we host were among the heaviest things on them, and they were loading for every visitor, including the ones who never opened a chat. So we wrote one that does not.
A website that answers its visitors keeps them, and a customer whose site keeps its visitors stays with us. That is why Premium is included with our hosting rather than sold on top of it.
Questions people ask before they buy
Do I need to host my website with Zinn Digital® to use it?
No. Zinn® Chat works on any website. Create a free account, then install the WordPress plugin or paste one line of code into your site. Hosting with us only changes the price: Premium is included.
What is the difference between Free and Premium?
Premium gives each site many more assistant answers a month, keeps conversations for as long as you want them, and lets you remove the “Powered by Zinn® Chat” line. The table above shows the exact figures.
Does the assistant make things up?
It answers from your own website's pages and links to the page it used. When your pages do not answer the question, it offers the visitor a person instead of guessing.
What happens when the monthly assistant answers run out?
The chat keeps working. New questions go straight to you instead of to the assistant until the month resets, and you can upgrade the site to Premium at any time.
Will it slow my website down?
It is built not to. The file is a few kilobytes compressed, it loads only after your page has finished drawing, and it cannot cause your layout to shift.
What if nobody is online to answer?
The visitor can leave an email address, and the conversation is emailed to the address you choose, so you can reply when you are back. You can also set opening hours, so the chat knows when your team is away.
Does it work on WordPress?
Yes. The free Zinn® Chat plugin adds the chat to your WordPress site — install it, paste in your chat key and switch it on. There is nothing to edit in your theme.
How is Premium billed?
Per website, per month, from your Zinn Digital® account. Accounts with an active Zinn Digital® hosting plan get Premium on every chat automatically and are not charged for it.
Help with this
Step-by-step guides from our knowledge base, written for exactly this.
Live chat: answering your own website's visitors
Where your visitors' conversations arrive, how to answer them, and what happens when nobody is there.
Read the guide →The Zinn® Chat plugin
Live chat on your own site: pasting the key, switching it on, and what your visitors' browsers actually download.
Read the guide →Put a chat on your website today
Create a free account, add your website and start answering visitors in a few minutes.
Start free