Contact
Talk to us
Hosting questions, migrations, or a development project — reach us however suits you. We reply fast.
Faster than emailing us
Three of these answer in under a minute, and all three work without an account.
Search the knowledge base
Guides written for this platform, in your language.
Ask Zinn®
A pre-sales assistant that answers from the knowledge base and today's prices, and says when it does not know.
Check platform status
Live incidents, on infrastructure separate from ours.
Open a support ticket
From your dashboard, so it arrives attached to your account and your sites.
Send us a message
Tell us what you need and a person will reply by e-mail, usually within one working day. Every message gets a reference, so nothing you send us is lost.
Get in touch
- Emailoffice@zinndigital.com
- Telegram@zinndigital
- Support ticketsOpen from your dashboard
Prefer to scope a build? Tell us about your project on the development page — 25+ years of full-stack work, from full apps to WordPress plugins.
Zinn Digital® Ltd
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company No. 16385785
VAT No. GB 526 5236 92
What happens after you write
Every message reaches a person. Support is included with hosting and is not metered per incident, so you do not have to justify writing.
When we answer
Tickets and email are answered every day. We reply in English, and the platform translates what you write, so you do not have to.
Buying, migrating or reselling
Tell us what you are running now and what you want it to do. If you are moving from another host, migration on to our platform is free, automated and verified before anything is pointed at us.
If a site is down right now
Check status first — if there is an open incident it is already being worked on. If it is only you, emergency support is a paid, immediate-response service, and it exists so that “urgent” means something.