Knowledge base
Guides, how-tos and troubleshooting, in your language.
Knowledge base →Help
Help, support and answers
Everything you need to get an answer: a searchable knowledge base, an assistant that answers from it, and people who reply. Start wherever suits you — nothing here is behind a login.
Pick a route
All four work without an account. The first two answer immediately; the last two reach a person.
Ask Zinn®
A pre-sales assistant that answers from the knowledge base and today's prices.
Ask Zinn® →Contact us
Email, Telegram, or a support ticket from your dashboard.
Contact us →Priority support
Faster response targets when you need them.
Priority support →Emergency support
For a site that is down right now.
Emergency support →Something is wrong — what to do first
In this order. Each step is faster than the one after it, and three of the four take under a minute.
Check whether it is us
Our status page is on separate infrastructure and reports platform incidents as they happen. If there is an incident open, it is already being worked on and you do not need to report it.
Search the knowledge base
Most of what breaks on a website breaks the same way for everyone. The knowledge base is written for the platform you are actually on, not for WordPress in general.
Ask Zinn®
It answers from those same articles and from our live price list, and it says so plainly when it does not know rather than guessing.
Open a ticket
From your dashboard, so it arrives attached to your account and your sites. A person picks it up — the assistant never closes a ticket for you.
Things you can fix yourself, right now
Restore a backup
Daily off-site backups are restorable from your dashboard without asking anyone.
Point a domain at us
A free tool that tells you exactly what to change at any registrar, and whether it has taken effect yet.
Check what is slow
Function-level PHP request profiling per site, with Core Web Vitals beside it.
Move a site in
Free, automated, verified migrations that run before you change a nameserver.
Manage WordPress
Plugins, themes, users and updates from your dashboard, without wp-admin.
Read the API docs
Every endpoint, generated from the same specification the platform is built from.
Talk to us
Ways to reach a person
We answer in English and, through the platform's translation layer, in the language you write in. Support is included with hosting and is not metered per incident.
Email
office@zinndigital.com
Telegram
@zinndigital
Support tickets
From your dashboard, attached to your sites
Status page
Platform incidents, on separate infrastructure
If your site is down right now and you cannot wait, emergency support is a paid, immediate-response service — it exists so that “urgent” means something rather than being what everyone writes in the subject line.
Common questions
Do I need an account to get help?
Not to read the knowledge base, use Ask Zinn®, check status or email us. You need one to open a support ticket, because a ticket is attached to your account and your sites — which is what makes it answerable.
Is support included or extra?
Included. Priority support and emergency support are separate paid services with faster response targets; ordinary support is part of hosting and always has been.
What can Ask Zinn® actually do?
It answers questions about the platform and what things cost, from published knowledge-base articles and our live price list. It cannot see your account, your sites or your invoices, and it will tell you when a question is outside what it was given rather than guessing.
Is the knowledge base in my language?
Yes. Articles are published in English and translated into every language the site runs in, and each one tells you which parts you are reading in translation.
Where do I report a security issue?
Email us and say so in the subject. A security report is not a support ticket and we do not want it queued behind one.
Useful pages
Still stuck?
Tell us what is happening and we will pick it up. No ticket tiers, no per-incident fee.
Contact us