AI Move: your logins and safety

Your logins go to an encrypted vault, never a ticket

Everything you type into the AI Move form, or the secure form linked from the ticket, goes straight to our encrypted vault. It is never written to a ticket, to our database or to a log. After you save it, the form shows only that a login was given, never the login itself.

⛔ Never paste a password into a ticket reply. If you do, we move it to the vault and replace it with [moved to our secure vault] before the message is stored or e-mailed — but the secure form is the right place.

Who can see them

Only the AI Move itself uses them. A member of our migration team can open them only through an audited staff view, and that access is logged.

When they are deleted

• When you cancel — at once.
• When the move is done — 7 days later (time to copy any late email).
• If the move is handed to a person — 7 days after that ticket is closed.
• If a move waits 30 days for an answer — the access is deleted and the ticket tells you how

to carry on.

Read-only at your current host

We only read from your old host. Nothing there is changed or deleted, and your old site keeps serving until the switch-over.

A control panel certificate we cannot verify

If your panel uses a certificate we cannot check, the ticket shows its fingerprint and where your panel displays it. Only if you reply with that exact fingerprint can our team trust that one certificate, for this one move; it is forgotten when the move ends.