Self-managed
Included
You get root and run the server your way. Updates, monitoring and fixes are yours to do. Our support team answers questions, but server work such as updates, fixes and installs needs managed care.
Managed server care
Managed server care: we look after your server
Run your server yourself, or let us look after it. Zinn® Managed care adds security updates, monitoring with on-call response and restoring service, for one monthly price per server.
24/7 expert support is free on every plan and every server, managed or not. Prices are before VAT.
Two ways to run a server
The label is on your server list and on each server's page, under Server care.
Zinn® Managed
$29.00/month
We look after the server for you: security updates, monitoring with on-call response, and restoring service when something stops. You keep root the whole time.
Managed care is an add-on to the server's monthly price. Add it at order, or later from the server's page; the rest of the current month is charged pro rata.
Prices are before VAT.
What managed care includes
Managed care looks after the server and what runs it: the operating system, containers, disks and the network.
Security updates
We apply operating-system security updates and tell you when one needs a reboot, so you can agree a time with us.
Monitoring with on-call response
Your server reports to us every few hours. If it goes quiet, or updates are waiting, our on-call team is alerted.
Restoring service
If a container, the server, a disk or the network stops, we restore service and tell you what happened.
Server work in a ticket
Ask us for server work in a support ticket, and we do it on your server.
What managed care does not cover
Managed care does not cover the code you write or the applications you install. If your own code has a bug, our Custom development team can fix it for you, and we tell you what we found while restoring service, so you know where to look.
Need changes to your code?
Changes to your own code or applications are development work, not server care. Our development team can quote for it at the development rate.
How it works
Three steps, and nothing changes in how you use the server.
Add managed care
Tick managed care when you order a server, or open the server's page and choose Add managed care at any time.
Connect the server
Choose Connect this server and give us root access once. We set up automatic security updates and a small report agent, then delete that access.
We look after it
The server's page shows when it last reported, any security updates waiting, when it was last patched and the recent updates.
Questions people ask before they buy
What is the difference between self-managed and Zinn® Managed?
On a self-managed server, updates, monitoring and fixes are yours to do. With Zinn® Managed care we apply security updates, monitor the server with on-call response and restore service when something stops. You keep root either way.
How much does managed server care cost?
Managed care costs $29.00, €25.00, or £22.00 a month per server, before VAT, on top of the server's own monthly price.
Can I add managed care to a server I already have?
Yes. Open the server's page and choose Add managed care at any time. It is added to the server's monthly price from the next renewal, and the rest of the current month is charged pro rata.
Does managed care fix bugs in my own code?
No. Managed care looks after the server and what runs it, not the code you write or the applications you install. If your own code has a bug, our Custom development team can fix it or change it for you, quoted at our development rate, and we tell you what we found.
Do I keep root access?
Yes. You keep root the whole time. You give us root access once to connect the server; we set up security updates and a small report agent, then delete that access.
Is support included without managed care?
Yes. 24/7 expert support is free on every plan and every server. Our team answers your questions; server work such as updates, fixes and installs needs managed care.
What happens if my account is unpaid?
Managed care pauses while the account is not paid up. Nothing is cancelled or deleted, and care starts again by itself as soon as the account is settled.
How do I stop managed care?
Choose Remove managed care on the server's page. You keep care until the end of the period you have paid for, then the server becomes self-managed.
Which servers can have managed care?
Managed care is available on the VPS, cloud, compute and GPU servers we run on our own cloud.
Let us look after your server
Order a server with managed care, or add it to one you already have. 24/7 expert support is free either way.
Order a managed server