Knowledge base

What happens when a plugin trial ends

When a free Pro trial of one of our WordPress plugins ends without a payment, the site moves to the free edition: Pro features stop, your pages keep working, nothing you made is deleted, and paying restores Pro straight away.

Our Pro plugins come with a free trial and no card. If the trial ends and you have not bought a licence, your site simply moves to the free edition of the plugin. Nothing breaks and nothing is deleted.

The rules for every Pro plugin

  • Pro features stop. The free features keep running.
  • Your pages keep working. Visitors never see an error, a blank page or a "page not found" for
  • an address that worked before.

  • Nothing you made is deleted. Content, settings, translations and backups are all kept.
  • Paying restores everything straight away. Buy a licence and the Pro features come back on
  • the next page load, exactly as you left them.

Page Builder Sandwich Pro

  • Visitors see the free version of each Pro block on your pages. A Pro block with no free
  • equivalent is hidden, so the rest of the page still looks right.

  • In the editor, each Pro block shows a short note with two choices: Upgrade to keep it,
  • or Convert to the free version (Remove it (no free version) for a block that has none). A Convert all Pro blocks button changes every Pro block on the page at once.

  • Converting is your choice. If you do nothing and buy a licence later, every Pro block comes back
  • as it was.

Tranzly Pro

  • Every language stays online. The free edition already allows unlimited languages, and your
  • translations are kept.

  • The Pro tools pause: the Pro translation engines, automatic translation when you publish, Pro
  • integrations and the Pro address styles.

  • Language subdomains and separate domains (for example de.example.com) send visitors to the
  • free address on your main domain (for example example.com/de/), so links and bookmarks keep working. When you pay again, those addresses move back to the subdomain or domain.

Zinn® Chat Pro, Zinn® Cache Pro and Zinn® Backups Pro

  • The free plugin keeps running: live chat, page caching and backups carry on.
  • The Pro extras stop until you buy a licence.
  • Zinn® Backups: every existing backup and every storage destination you set up is kept. New
  • backups use one storage destination, the free limit, until Pro is back.

Keeping Pro

Open the plugin's screen in your WordPress admin and choose Upgrade, or buy a licence from the plugin's page on zinndigital.com. Your Pro features come back as soon as the licence is active.

Need a hand?

Ask our AI assistant or open a support ticket, and tell us the plugin and the site address.

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