Knowledge base
What each line means, why the total may differ from the plan price, and where VAT comes from.
Every invoice has three parts, in this order.
One line per subscription for the period, plus any add-ons — extra storage, a CDN, backups. Add-ons are billed for the same period as the plan they attach to, so a mid-month upgrade shows a part-period amount rather than a full one.
Anything charged by what you actually used rather than by what you subscribed to: overage above your plan's allowance, domain registrations and renewals, AI credits. These are itemised with the quantity, so the number is checkable rather than a single mystery figure.
Where VAT or sales tax applies, it is calculated from the country on your billing address and shown as its own line, never folded into the prices above. If you have given us a valid business VAT number for another EU country, the invoice shows the reverse-charge note instead of a tax amount.
The three usual reasons: a part-period charge after a plan change, a credit applied from a previous overpayment, or currency. Prices are shown in your own currency and charged in it, so an invoice does not move because an exchange rate did.
Every invoice is downloadable as a PDF from Billing → Invoices, and each one keeps the tax treatment that applied on the day it was issued.
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