Knowledge base
Install the setup file, or add the account by hand — including the step where macOS says it cannot verify the account, which is expected.
device, then Download the setup file**.
install the downloaded profile.
asking you for the server names, not telling you the password is wrong. Most people stop here and assume the mailbox is broken.
whole address as the user name for both.
Where your settings are. In the dashboard open Email, find the mailbox, and press Set up on a device. That panel shows the exact server names, ports and username for that mailbox, with a copy button beside each one.
⛔ Those names are not the same for every account — a reseller who sells our email under their own brand has their own — so use the ones on your panel rather than any you find in a forum or an old ticket. A name that is nearly right does not produce an error message; the mail app just sits there saying it cannot connect.
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