Knowledge base
How to ask our developers to fix a bug, an error or a small change on your site, how estimates and approval work, and what a Code Care plan includes.
Our developers can fix bugs, errors, plugin and theme code problems, breakage after an update, and small changes on your site. You can pay for each job, or hold a Code Care plan that includes developer time every month.
Bigger builds and new features are not fix requests. Use the custom development quote form for those.
A developer reads your request and sends an estimate in blocks of 15 minutes (at least 30 minutes). It shows how much of the time your plan covers and what any extra time costs. Nothing is charged until you choose Approve. You can also decline it.
If the job turns out bigger than the estimate, the developer stops and sends a new estimate for you to approve. You are never charged more than the estimate you approved.
We take a backup before any change. The developer logs the real time spent. When the job is finished you can check it; if it is not right, send it back within 7 days and we look again at no extra cost.
Unused minutes do not roll over: your allowance resets on your plan's renewal date. Time for a job comes from the month you approved it in. A plan runs for at least 3 months, and then you can cancel at any time or switch plans from the same page. The prices in your currency are shown on the Code Care page.
Extra time is billed once, when the job is finished, for the real time spent and never more than the estimate. If that invoice is not paid, the site the work was for may be suspended until it is. Paying it restores the site at once.
What we have been writing about hosting, SEO and running sites at scale.
How hosting shapes indexing and link equity in 2026: keeping pages indexed, vetting aged domains before you build on them, link building without a footprint, and an honest line on what infrastructure can and cannot do for SEO.
Read the post →A practical checklist for fast, secure WordPress: server-level caching, a per-site object cache, the handful of plugins worth running, keeping the stack current, and the WooCommerce pages you must never cache.
Read the post →What actually separates good managed hosting from a cheap box with a control panel — migrations, backups, isolation, real caching and honest scaling — and how to judge it before you commit.
Read the post →Support is included on every plan, the desk is open 24 hours a day, and you can write to us in any of our 58 languages — we answer you in yours.
Contact support All articles