Knowledge base
When the network that delivers your site suspends it, we move the site to another CDN automatically — no nameserver change — and tell you when it is back.
A CDN provider can suspend or switch off the zone that delivers a site, usually without giving a reason. Your website is still fine on our servers, but visitors who reach it through that network get an error page instead.
We check every CDN zone on our networks every ten minutes. When the zone your site is served from has been suspended for an hour, we move the site to another CDN from our pool:
nothing to update at your registrar.
back online.
Pages may load from a cold cache for a little while as the new network fills it.
Some sites need you to decide:
Then you get an e-mail and a notice on the site's CDN page straight away. Open it and choose another CDN — we build the new zone, point your domain at it and remove the old one once the new one serves. If your domain's DNS is elsewhere, reply to the e-mail and we will tell you the record to change.
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