Knowledge base
You keep the service to the end of the period you paid for. What is kept afterwards, and for how long.
Billing → Plan → Cancel. Nothing is switched off at the moment you click it.
Your sites keep serving, your mailboxes keep receiving, your backups keep running. You have paid for the period and you keep it.
Sites stop serving. Their files, databases and backups are retained for the window shown on the cancellation screen, so a change of mind within that window costs you nothing — resubscribe and everything comes back.
The data is destroyed and cannot be recovered by us or by you. The screen shows the date. If you want a copy, take it before then: Backups → Download, per site, or export the database from the shell.
A domain you registered here is yours and does not cancel with the hosting. It keeps renewing unless you turn auto-renew off, and you can transfer it away at any time with the authorisation code from its own screen.
We do not delete anything without telling you, we do not hold your data to ransom, and we do not charge a fee to release a domain. If you are leaving because something did not work, a ticket saying so is genuinely useful to us — but it is not a condition of leaving.
What we have been writing about hosting, SEO and running sites at scale.
How hosting shapes indexing and link equity in 2026: keeping pages indexed, vetting aged domains before you build on them, link building without a footprint, and an honest line on what infrastructure can and cannot do for SEO.
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Read the post →What actually separates good managed hosting from a cheap box with a control panel — migrations, backups, isolation, real caching and honest scaling — and how to judge it before you commit.
Read the post →Support is included on every plan, the desk is open 24 hours a day, and you can write to us in any of our 58 languages — we answer you in yours.
Contact support → All articles →