Knowledge base
Disk space, files, database size, bandwidth and sites — what counts towards each, the warnings, and what happens at the limit.
How many separate websites you can run. A staging copy does not count, and neither does a subdomain of a site you already have.
Each site has its own allowance of three things, shown with what it uses today on the site's page in your dashboard (Sites → your site → Storage):
so a site with very many small files can reach it before it reaches its disk space.
The plan you bought decides the figures. A site on a 15 GB plan gets 15 GB, and a free trial gets the figures of the plan you started the trial for. On a plan that shares its space across several sites, each site gets its share. When you move to a bigger plan, your sites move to the bigger figures automatically.
WordPress plans include an unlimited number of databases. What is limited is the database size per site, which starts at 2 GB and is shown on every plan card as "Database size". Footprint-Free sites start at 4,000 MB of disk space, 100,000 files and a 400 MB database. A Footprint-Free site includes one database; if you need another, add one from the website's Databases card (how to add an extra database).
Data sent to visitors. Images and video dominate it; text is negligible. A CDN reduces what counts against this, because the CDN serves the copy.
A visit is one person browsing, not one page. Bots and monitoring checks are excluded, which is why this figure is lower than a raw log count.
We measure every site regularly. You are told when a site reaches 80% and again at 95% of an allowance, in your dashboard and by email.
At 100% the site is restricted: visitors can still read every page, but anything that sends data to the site (forms, logins, checkouts), its scheduled tasks and its outgoing email are paused until it is back within its allowance. Two ways out:
bandwidth, as a monthly add-on at the price shown there. The restriction is lifted as soon as the purchase goes through; you do not need to contact us.
the site. The restriction lifts on the next measurement once the site is under its allowance.
A limit that is not about size, such as the number of sites, refuses the next action with a message saying which limit it hit.
⭐ Check Billing → Usage before upgrading. More than half the customers who ask for a bigger plan are within their limits and have a different problem — usually a slow site rather than a full one.
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