Knowledge base
Downloading a backup
Getting a copy off the platform, what is in the archive, and how to use it elsewhere.
Sites → your site → Backups → the point you want → Download.
What you get
A single archive containing the site's files and a database dump, with a manifest naming the stack and PHP version it came from. It is a plain archive — nothing about it is specific to us and nothing in it needs our software to read.
How long the link lasts
The download link is generated on request and expires after a short window, because it is an unauthenticated URL to your entire site. Generate a fresh one if it expires; there is no limit on how often.
Restoring it somewhere else
Unpack the files, import the database dump, and set the database credentials in the application's config. On WordPress that is wp-config.php. If the new home uses a different domain, search and replace the old domain in the database — wp search-replace does this correctly, and a plain SQL find-and-replace does not, because WordPress stores serialised values whose lengths change.
For an accountant, an auditor or a handover
The archive plus the invoices from Billing → Invoices is normally what is being asked for. If somebody needs a signed statement about retention or location, support can provide one.
⚠️ Downloading a backup is not a substitute for having them. A copy on your laptop is one disk failure from gone. Keep the automatic backups running as well.
Still stuck?
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