Knowledge base
One-off purchases that are not a plan — what they are, and what happens after you buy.
An extra is something you buy once rather than something you rent monthly: a migration done for you, a malware clean-up, a control-panel licence, a block of AI credits, a speed audit.
Every extra has a delivery, and the extra's own screen shows where it has got to:
ticket attached; open it to talk to whoever is doing the work.
Some extras deliver in seconds because they are automatic — credits land immediately, licences install on the next run. Extras done by a person show an estimate, and the ticket is where any question about it belongs.
It does not change your plan or your renewal date, and it does not repeat. If you want the thing every month, it is an add-on rather than an extra, and Billing → Add-ons is where those live.
An extra is refunded by the same rules as any other order — the 30-day money-back window, then pro-rata on request — however you paid for it, wallet credit included. If we cannot deliver it, the full amount you paid comes back to your wallet as credit automatically. The money-back window article covers the detail.
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