VAT, and how to give us your business number

Where the rate comes from

The country on your billing address, and whether you are buying as a business. Not the country of your card, and not where your sites are hosted.

If you are a business in the EU

Add your VAT number in Billing → Billing details. We validate it against the EU's own VIES service while you are on the screen — a number that fails validation is not applied, because applying an invalid one leaves you owing the tax later.

Once it validates, invoices to another EU country are issued with the reverse-charge note and no VAT amount. You account for it in your own return.

If you are in the UK

UK VAT applies to UK customers at the standard rate. A UK VAT number goes in the same place and appears on the invoice; it does not remove the charge, because we are UK-registered.

Outside the EU and UK

Usually no VAT, sometimes a local sales tax where the rules require it. The checkout shows the amount before you pay, always.

"The total changed and my plan did not"

Nearly always one of three things: you changed your billing country, your VAT number expired or was deregistered, or a rate changed on a date set by a government rather than by us. The invoice keeps the treatment that applied on the day it was issued, so an old invoice never changes retrospectively.