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Support is free and 24/7 on every plan. A change to your own code or a fix for a bug in it is done by our developer at the dev rate of €75 an hour, through Custom development.
Support is free, 24/7, on every server and every plan. There is no support tier to buy: every ticket is answered around the clock, at no cost.
Anything about our platform: a site that does not load, DNS, SSL certificates, e-mail, backups and restores, billing, your account, and how to use any feature. If the fault is ours, we fix it and it costs you nothing.
A change to your own site's code, or a fix for a bug in it, is development work rather than support. Our developer does it at the dev rate. Ask on the Custom development page on our website and describe what you need. That covers WordPress, plugin and theme changes, PHP, Python, JavaScript and Node, and bug fixing in code we did not write.
€75 an hour, excluding VAT, billed in 15-minute blocks with a 30-minute minimum. You get an estimate first, and no work starts until you approve it.
Emergency Support is only for an urgent outage: your site is down or badly broken right now and you need an engineer on it straight away, out of hours if need be. It is not the way to order a code change or a bug fix. If the outage is caused by our platform, do not buy anything: open a ticket and we fix it for free.
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