Knowledge base
Ways to pay
Cards, PayPal and cryptocurrency, what each is good for, and how to add a backup method.
Billing → Payment methods.
Card
The default, and the only one that renews entirely without you. Add a backup card as well: when the primary fails we try the backup before anything else happens, and most declines then go unnoticed.
PayPal
Supported for subscriptions and one-off payments. Renewals need the billing agreement to stay active on PayPal's side — if you cancel it there, we cannot take the renewal here and the first you will know is our email about a failed payment.
Cryptocurrency
Supported for topping up your wallet rather than for subscriptions, because a subscription needs a price that does not move between the invoice and the payment. Top the wallet up and your subscriptions draw from it.
Bank transfer
For annual invoices above a threshold, on request. Open a ticket and support will arrange it; it is not self-service because it needs a real invoice and a reference.
Which one is charged
Wallet credit first, then your primary method, then your backup. You can change which method is primary at any time and it applies from the next invoice.
⚠️ Removing the only payment method on an account with an active subscription is refused, because the next renewal would then fail by design. Add the new one first, then remove the old.
Still stuck?
Support is included on every plan and answers in your own language.
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