Knowledge base
Cards, PayPal and cryptocurrency, what each is good for, and how to add a backup method.
Billing → Payment methods.
The default, and the only one that renews entirely without you. Add a backup card as well: when the primary fails we try the backup before anything else happens, and most declines then go unnoticed.
Supported for subscriptions and one-off payments. Renewals need the billing agreement to stay active on PayPal's side — if you cancel it there, we cannot take the renewal here and the first you will know is our email about a failed payment.
Pay any invoice in crypto from the invoice itself, or top up your wallet and let your subscriptions draw from it. To pay a subscription's renewals in crypto without remembering them, turn on crypto auto-renew on the subscription's card in Billing: before each renewal our crypto payment partner e-mails you a payment link for the renewal amount, and your card is not charged for that subscription while it is on. See Crypto auto-renew.
For annual invoices above a threshold, on request. Open a ticket and support will arrange it; it is not self-service because it needs a real invoice and a reference.
Wallet credit first, then your primary method, then your backup. You can change which method is primary at any time and it applies from the next invoice.
⚠️ Removing the only payment method on an account with an active subscription is refused, because the next renewal would then fail by design. Add the new one first, then remove the old.
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