Knowledge base
What lands in the in-app inbox, how it differs from tickets and email, and how to keep up.
The inbox is where the platform talks to you: replies on your tickets, marketplace messages from buyers and sellers, notices about your account, and anything a reseller sends their clients.
live only here.
broadcast.
email, chat, webhook. Notifications is where that is configured.
Unread counts show in the sidebar. Marking a thread read here marks it read everywhere, so the count on your phone and the count in the panel agree.
Notifications → Inbox → forward to email. Every message then arrives as mail as well, and replying to that mail posts back into the thread — you never have to open the panel to answer a customer.
⭐ A marketplace conversation is evidence. If a sale goes wrong, the escrow decision reads this thread, so keep the discussion here rather than moving it to private email.
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