Knowledge base
Transferring a domain to us
What to do at your current registrar first, how long it takes, and why a transfer does not take your site offline.
Moving a domain here does not move your website and does not interrupt it. The domain's DNS keeps answering exactly as it does now throughout.
At your current registrar, before you start
- Unlock the domain. It is usually a switch called "transfer lock" or "registrar lock".
- Get the authorisation code — also called an EPP code or auth code. It is emailed to
- Check the admin contact email, because the confirmation goes there.
you or shown in the panel.
⚠️ A domain cannot be transferred in the first 60 days after it was registered or last transferred. That is a registry rule and nobody can waive it.
Here
Domains → Transfer in, enter the domain and the authorisation code, and pay for the transfer. The transfer includes one year of renewal, added to your existing expiry date — you do not lose the time you have already paid for.
How long it takes
Most transfers complete within a few hours once you approve the confirmation email. The registry allows up to five days, and a losing registrar that does nothing will let it run the full five.
While it runs
Nothing changes. Your nameservers, your DNS records and your site are untouched. When it completes you can point the domain at a site here from Domains → your domain → DNS.
Still stuck?
Support is included on every plan and answers in your own language.
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