Knowledge base
The extra MCP abilities a Zinn® Chat Pro licence gives an AI agent.
With a Zinn® Chat Pro licence an AI agent gets 15 more abilities on top of the free ones (see Zinn® Chat: connect an AI agent (MCP) for how to connect).
Change many tickets at once; Delete a saved reply; Draft a help article from a ticket; Draft help articles for unanswered questions; Fill in a saved reply; Read support statistics; List saved replies; List unanswered questions; Save a saved reply; Write a help article; Search the knowledge base; Set a conversation's department and tags; Mark unanswered questions; Draft a reply with AI; Summarise a conversation with AI.
Abilities marked (Agency) need the Agency plan.
They appear on the same connection address the moment a Zinn® Chat Pro licence is active on the site: no new application password and no change in your AI app. On a site without the licence they are not offered to the agent at all, so it never tries one it cannot use. Each still checks the WordPress permission it names.
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