Knowledge base
Reaching your database
Where the credentials are, how to open a database browser, and how to take a dump safely.
Sites → your site → Database.
The credentials
Host, database name, user and password are on that screen. On a WordPress site they are already in wp-config.php — you do not need to copy them anywhere for the site to work.
Browsing it
The Database screen opens a browser in your session, scoped to that one database. Nothing to install and no port to open.
From your own machine
The database is not exposed to the public internet. Connect over the SSH tunnel instead — your client's "SSH tunnel" option, using the SSH details from Sites → your site → Access. That is the same door, authenticated by your key.
Taking a dump
From the shell:
wp db export backup.sql # WordPress sites
mysqldump -u USER -p DBNAME > backup.sql⚠️ A dump is not a backup. It is the database without the files, so it cannot restore a site on its own. Use Backups if what you want is a restorable copy — those hold both, and they are already being taken.
If the site says it cannot connect to the database
Almost always a credential that was edited by hand in wp-config.php. The Database screen shows the true values; put those back. If they match and it still fails, open a ticket — that is ours to fix, not yours.
Still stuck?
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