Knowledge base
How to restore a whole site or a single file, what a restore overwrites, and how to test one safely.
Sites → your site → Backups, pick the point in time, and confirm. The restore replaces the site's files and its database with the contents of that backup.
⚠️ A restore overwrites what is there now. Anything created since the backup — orders, comments, uploads, posts — is gone once it completes. If the site is a shop, read the next section before you restore.
Most "I need a restore" moments are really one broken file: a theme edit, a bad plugin update, a deleted image. Open a backup and download the single file rather than rolling the whole site back. It takes a minute and costs you nothing else.
A backup restores over the site it belongs to — there is no restoring one into a staging copy. To check what a backup holds before you roll the live site back, open it and download the files you care about first. To rehearse a risky change instead, make a staging copy (Sites → your site → Staging), try the change there, and keep the backup as your way back.
Your plan's retention window is shown on the Backups screen. Backups run daily, and a manual backup can be taken at any time — take one before a big plugin or theme update; it is the cheapest insurance there is.
It leaves the site as it was rather than half-restored. Open a ticket with the backup's timestamp and we will look at that specific one.
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