Knowledge base
After a paid order or when your hosting is ready, Trustpilot may e-mail you once to ask for a review. Everyone is invited, nothing is offered in return, and Trustpilot's own unsubscribe link stops it.
After you buy from us — when your payment receipt or your "your hosting is ready" e-mail is sent — Trustpilot may e-mail you once to ask how we did. This page explains where that e-mail comes from.
We use Trustpilot's automatic invitations. When we send you a receipt for a paid order or renewal, or tell you that your hosting is ready, a copy goes to Trustpilot so that it can invite you to review us. Trustpilot sends the invitation itself, from its own address, a few days later, in your language where Trustpilot offers it.
Yes. Every customer who receives one of those e-mails is invited, whatever their experience has been — we never choose who is asked, and we never offer anything in return for a review. Free trials and accounts managed by a reseller are not included.
Your name, your e-mail address, the language of your account and a reference for the e-mail we sent. Nothing about your payment, your sites or your account is shared.
Use the unsubscribe link in Trustpilot's e-mail — Trustpilot will not invite you again. Trustpilot also limits how often it invites the same person, so a renewal does not mean a new invitation each time.
If you have a problem with your service, please open a ticket in your dashboard first so that we can fix it. A review is always your own choice.
What we have been writing about hosting, SEO and running sites at scale.
How hosting shapes indexing and link equity in 2026: keeping pages indexed, vetting aged domains before you build on them, link building without a footprint, and an honest line on what infrastructure can and cannot do for SEO.
Read the post →A practical checklist for fast, secure WordPress: server-level caching, a per-site object cache, the handful of plugins worth running, keeping the stack current, and the WooCommerce pages you must never cache.
Read the post →What actually separates good managed hosting from a cheap box with a control panel — migrations, backups, isolation, real caching and honest scaling — and how to judge it before you commit.
Read the post →Support is included on every plan, the desk is open 24 hours a day, and you can write to us in any of our 58 languages — we answer you in yours.
Contact support → All articles →