Knowledge base
Your company profile
Where these details appear, why VAT depends on them, and when to change them.
Organisation → Company profile holds the legal identity we bill and the address we bill it to. It is not cosmetic: three separate things read it.
What reads it
Invoices. Your company name, address and VAT number are printed on every one.
The VAT we charge. The country decides the rate, and a valid VAT number in another EU country makes the sale a reverse charge with no VAT added. Enter the number and it is checked against the EU register while you wait; an invalid one is rejected there and then rather than producing a wrong invoice later.
Compliance paperwork. Marketplace sellers and resellers have reporting obligations that use this identity, and the DAC7 report — if you sell — is built from it.
When to change it
Before the next invoice is issued, always. An invoice is a legal document; we do not rewrite one after the fact. Correcting an issued invoice means a credit note and a new invoice, which is more work for your accountant than a two-minute edit today.
What a reseller sees
If you resell, your clients' invoices carry your company profile, not ours. Reseller → Company is where that identity is set, and it is a separate record from this one on purpose: you may bill your clients from a different entity than the one you buy from us with.
⛔ A VAT number you cannot validate is worse than none. We will not apply the reverse charge on an unverified number, so the invoice carries VAT and you have to reclaim it.
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