Knowledge base
My domain is not pointing at my site (nameservers and DNS)
If the temporary address works and your domain does not, this is DNS. Here is how to tell where it is pointing and how long a change takes.
If your site loads on its temporary address but not on your own domain, the site is fine. The domain is not pointing at it yet.
What has to be true
Your domain's nameservers must be ours. Nameservers are set at the registrar you bought the domain from - not in your hosting dashboard, and not in your DNS records.
That distinction is where most of the confusion comes from: you can edit DNS records with us all day, and if the nameservers still point somewhere else, nothing you edit is being read.
How to check where it is pointing
Your dashboard shows the domain's current nameservers next to the ones it should have. If they do not match, the change has not been made at the registrar or has not propagated yet.
How long it takes
Nameserver changes are not instant. A few hours is normal, and up to 24 is not unusual. During that window some people will see the old site and some the new one - that is propagation working, not a fault, and there is nothing to fix while it happens.
What NOT to do while you wait
Do not keep changing it. Every change restarts the clock, and repeatedly switching nameservers is the single commonest way a straightforward move turns into a two-day outage.
If it has been more than 24 hours
Then something is genuinely wrong, and it is worth a ticket. Include the domain name and where you bought it - the registrar matters, because a few of them have their own extra step that has to be completed before a nameserver change takes effect.
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