Knowledge base
Inside 30 days a refund is issued immediately. Outside it, you can still ask, and it is worked out pro-rata.
New orders carry a 30-day money-back window. Ask for a refund inside it and it is issued straight away — there is no approval step, nobody has to be persuaded, and you do not need to give a reason.
Request it from the order itself — open Billing, then the order in the list. It tells you what you would get back before you commit to anything.
You can still ask. It is worked out pro-rata — the unused part of what you have paid for — and it goes to a person rather than being issued automatically. You will get an answer; a refund request is not a ticket that quietly ages.
The amount always comes from us rather than from what is typed into the form, and the screen shows you the figure before you submit. If it is not what you expected, that is worth a ticket before you accept it rather than after.
They are different and people often want the second one:
happens to your sites, which is the important part.
Cancelling does not automatically refund the current period, and asking for a refund does not cancel your plan. If you want both, do both.
Add-ons and extras follow exactly the same rules as everything else — the 30-day money-back window, then pro-rata on request — whether you paid by card, PayPal, crypto or from your wallet credit. How you paid never decides whether you can get the money back.
Because the money for it has come back, a refunded add-on ends: it stops working and it stops renewing, so you are never charged again for something you were refunded for.
If we cannot deliver an add-on or extra you paid for, you do not need to ask: the full amount you paid, tax included, comes back to your wallet as credit automatically.
Some adjustments come back as wallet credit rather than to your card — anything bought with credit in the first place, for example. Credit does not expire and pays for anything on the platform, but it is not cash and cannot be withdrawn, so if you specifically need the money back on your card, say so in the request.
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