Knowledge base
Create a ClouDNS API user and connect its ID and password, so your domains' DNS is served from your own ClouDNS account.
Connecting your own ClouDNS account lets a domain's DNS be served from your account instead of ours. You keep the zone, the bill and the vendor dashboard; we create and update the records your sites and mailboxes need, so you do not copy them by hand.
A ClouDNS account whose plan includes API access. If API & Resellers is not available in your account, your plan does not include it.
In ClouDNS, open API & Resellers and, under API users, choose Add new user. Choose a password for it. Leave the IP address field empty — an API user limited to other addresses is refused when we use it. ClouDNS then generates the user's auth-id, shown in the users table beside it.
Open Integrations in your dashboard and choose Connect an account. Pick Your own DNS as the group and ClouDNS as the account, fill in API user ID (the auth-id) and API user password, and press Connect account.
We test what you paste before anything is saved. A key that does not work is never stored, and the answer says what was wrong with it. A key that works is kept encrypted in our secrets vault — never in our database — and is never shown again, not even to you.
DNS is served from. We create the zone there if it does not exist and write the records the domain's sites and mail need.
add a mailbox — we update the record on your account.
registered with us, or at a registrar you have connected, we set them for you; otherwise the domain's page shows the nameservers to set.
The checklist beside the connection shows which of those we could confirm.
It says the credentials are wrong. Check you used the API user's auth-id and the password you gave that API user — not your ClouDNS login.
It is refused from our side only. The API user has an IP address set. Remove it, or create a new API user with the field left empty.
It says the key was rejected. Almost always one of three things: a space or a line break copied with it, a key that has expired, or a key that was revoked or regenerated after you copied it. Create a fresh one and paste it again.
It connects, but something later fails. The key authenticates but lacks a permission the action needs. Create a new key with the permissions listed above, then disconnect the old connection and connect the new key.
Open Integrations, find the account and press Disconnect. That deletes the stored key at once. Anything that was using it stops at its next action, and the screens that depended on it say so rather than failing quietly.
Disconnecting does not undo what was already done — records, deployments or settings we changed on your account stay as they are. If you think the key itself may have leaked, also revoke it at the vendor; disconnecting removes our copy, not theirs.
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