Knowledge base
What our team can and cannot do in an account we opened for you before you join, how long setup access lasts, and where to see every step in Activity.
Sometimes we open an account for you and set it up before you sign in — most often when we move your websites to us. You then receive an invitation by email to become the account's owner.
While nobody has joined the account yet, our team can be given setup access to it. Setup access lets us do the work of the move and nothing else:
Setup access never includes your payment details: we cannot see or add a card, and we cannot pay anything with one.
Setup access is given for a set time — at most 90 days at a time — and ends by itself the moment you accept the invitation. From then on the account is yours, and our team only works in it the way support always does, with your agreement.
Open Activity once you have joined. Every step our team took appears there, including:
Each entry shows when it happened. Ask us about any of them from Support.
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