My card was declined

A declined payment almost never means there is something wrong with your account here. In order of how often we see them:

1. Your bank asked for confirmation and nobody answered

European cards need a one-off approval step for most online payments. If you were not in front of your phone when the payment ran, the bank declines it and tells us nothing about why. Retry the payment from Billing → Payment methods while you have your phone to hand.

2. The card expired, or its billing address changed

We keep the card on file but we cannot see a new expiry date. Add the card again with the current details and make it your primary method; the old one can then be removed.

3. The bank blocked it as unusual

Hosting charges are often the first payment a card makes to a company in another country. Your bank may hold it once and allow it afterwards. Retrying usually works; if it does not, one call to your bank does.

4. There genuinely are not enough funds

Rare, and the only case where the fix is not on this page.

What happens to your sites meanwhile

Nothing, immediately. A failed payment starts a retry schedule and we email you at each step. Your sites keep serving for the first five days — on day 2 we tell you, by e-mail and in your dashboard, the date they will pause if it is still unpaid. Cloud servers and managed databases are the exception: we pay for those by the hour, so they are paused as soon as a renewal fails and restarted as soon as it is paid. See missed payments, suspension and clean-up.

Add a backup payment method in Billing → Payment methods. When the primary one fails we try the backup before anything else happens, and most customers never notice a decline.