Knowledge base
Use the Plesk login a customer has — files, databases and email, no administrator needed.
Open Migrations in the menu and press Migrate a site here — that creates the site and starts the move in one go. For a site you have already created, open it and go to Restore & import → Migrate from another host.
Type your old host's server address and press Check my current host. We work out what it is running and fill the form in, so you are only asked for the login that will actually work.
Your normal Plesk login for the subscription. You do not need an administrator login, and you do not need to install anything.
⚠️ Databases are copied over SSH, so SSH has to be switched on for your subscription. We check this before anything moves and tell you if it is off; your host can switch it on in a minute. If they will not, ask us to do it for you (free) or use an archive of the site instead.
Files, databases and — if you leave it ticked — mailboxes, with a final Run mail cutover at the end so no mail is lost while you switch.
Every migration is free, on every plan, for as many sites as you have. Doing it yourself is the fastest way. If you would rather we did it, open the site, go to Restore & import, and use Or have us do it for you — free: an engineer starts within 72 hours, and that is free too. See Asking us to migrate a site for you.
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