Reading your reseller statement

A statement is one billing period: what your clients consumed, what we charged you for it, and what is left.

The lines

• Recurring — plans and add-ons your clients had for the period, at your reseller rate.
• Usage — the metered things: bandwidth, storage over allowance, AI credits, SEO lookups.

These are the lines that move.

• One-offs — domains registered or renewed, licences, extras.
• Credits — refunds, service credits, and anything we owe you back.

Why it differs from what you billed your clients

It nearly always will, and three things explain almost every gap:

Timing. You bill monthly on a date; we bill on ours. A client who signed up mid-month appears part-period on one and full-period on the other.

Your margin. The statement is at your cost. What you charged is on your own invoices.

Usage you absorbed. A client over their bandwidth allowance costs you whether or not you passed it on.

What to check first when it looks wrong

1. Usage, by client. Expand the usage line — it breaks down per client, and one client is

usually the whole surprise.

2. New clients this period. Part-period lines look odd until you see the date.
3. Anything you cancelled. Cancellation takes effect at the end of a period, so a cancelled

plan appears once more.

⭐ The statement exports as CSV with a row per client per line, which is the shape to reconcile against your own billing rather than reading totals.