Knowledge base
Creating mailboxes and forwarders, the settings for your phone, and why sending is authenticated for you.
Mail → your domain.
A mailbox stores mail and has its own password — use it for a person. A forwarder sends anything arriving at one address on to another and stores nothing — use it for info@ and sales@, so nobody has to check a second inbox.
Webmail is one click from the same screen. It opens in your browser with the mailbox's address already filled in and the page in your language — sign in with that mailbox's own password. It works the same from a phone, a tablet or someone else's computer, so nobody needs a mail app installed to read their mail.
On a phone or a desktop client, the screen shows the exact IMAP and SMTP settings to type in; they are the same for every mailbox on the domain. Copy them from the screen rather than from an old setup guide: when mail moved onto our own servers the server names changed, and a client still pointed at the previous ones will stop collecting mail.
You choose it. When you create a mailbox you can type the password you want, or leave it empty and we create a strong one (shown once — copy it then). Later, press Set password beside the mailbox to choose a new one or have one created. A password you choose must be at least 12 characters, must not contain the address or the domain name, and must not be one that has appeared in a known data breach — we check that without the password ever leaving our systems.
The mailbox's user can change it. In webmail, Settings → Password: type the current password, then the new one twice. The same rules apply.
Forgotten. If the mailbox has a confirmed recovery address, its user can press Forgot your password? on the webmail sign-in page: we e-mail a link to that address to choose a new one. Otherwise the account owner, or anyone allowed to manage email on the account, sets a new one with Set password on the Email page. We never send a password by e-mail and our staff cannot see one. The new password works in webmail and in every mail client straight away — change it in the client too, or the client will keep asking.
See also: Set or change a mailbox password.
We publish SPF, DKIM and DMARC records for the domain automatically when you add mail to it. Those three are what tell Gmail and Outlook that mail claiming to be from your domain really is. Without them, a perfectly ordinary email lands in spam, and configuring them by hand is where most people give up.
Point the MX records at them rather than at us — Domains → your domain → DNS has a preset for both. You keep the domain here and the mail there, and nothing else about the site changes.
Check the mailbox exists and is not full, then check whether the sender is being rejected: the Mail screen shows delivery attempts with the reason. A rejection with an SPF or DMARC message means the sending side needs fixing, not ours.
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