Knowledge base
Setting up a mailbox on your domain
Creating mailboxes and forwarders, the settings for your phone, and why sending is authenticated for you.
Mail → your domain.
Mailboxes and forwarders
A mailbox stores mail and has its own password — use it for a person. A forwarder sends anything arriving at one address on to another and stores nothing — use it for info@ and sales@, so nobody has to check a second inbox.
Getting at it
Webmail is linked from the same screen. For a phone or a desktop client, the screen shows the exact IMAP and SMTP settings; they are the same for every mailbox on the domain.
Sending, and why it arrives
We publish SPF, DKIM and DMARC records for the domain automatically when you add mail to it. Those three are what tell Gmail and Outlook that mail claiming to be from your domain really is. Without them, a perfectly ordinary email lands in spam, and configuring them by hand is where most people give up.
If you use Google Workspace or Microsoft 365 instead
Point the MX records at them rather than at us — Domains → your domain → DNS has a preset for both. You keep the domain here and the mail there, and nothing else about the site changes.
Mail is not arriving
Check the mailbox exists and is not full, then check whether the sender is being rejected: the Mail screen shows delivery attempts with the reason. A rejection with an SPF or DMARC message means the sending side needs fixing, not ours.
Still stuck?
Support is included on every plan and answers in your own language.
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