support
POST /v1/tickets/{ticketId}/access/{grantId}/revoke
Withdraw the site access given to support on this ticket.
Authentication
Send an API key as a bearer token. The key must carry the tickets.reply permission; a key without it is refused with 403, not 404.
This endpoint takes no organisation id. Your key already identifies the organisation it belongs to, and the response is scoped to it.
Try it
Replace anything in angle brackets with your own values, and the key placeholder with a key from your dashboard.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/access/{grantId}/revoke \
-H "Authorization: Bearer zdk_live_…"Signed in? The API console in your dashboard fills in your real organisation id and your own key, and runs the request against the live API so you can see the actual response. Open this endpoint in the API console
Details
The customer takes back the "give support access" consent (s1014 L39). Staff can no longer open the site from this ticket. Idempotent — withdrawing twice is 204 both times. Closing the ticket withdraws it too. Requires tickets.reply; a grant on another ticket is a 404.
Parameters
| Name | Type | Required | What it is |
|---|---|---|---|
ticketId (path) | Uuid | Yes | The ticket's id. |
grantId (path) | Uuid | Yes | The id of an entry in the ticket's access list. |
Errors this endpoint can return
401 · 403 · 404 · 429