support
POST /v1/tickets/deflect/{deflectionId}/solved
"That solved it" — the AI answer resolved the problem without a ticket.
Authentication
Send an API key as a bearer token. The endpoint checks tickets.reply; a key without it is refused with 403, not 404.
This endpoint takes no organisation id. Your key already identifies the organisation it belongs to, and the response is scoped to it.
Try it
Replace anything in angle brackets with your own values, and the key placeholder with a key from your dashboard.
curl -X POST https://api.zinndigital.com/v1/tickets/deflect/{deflectionId}/solved \
-H "Authorization: Bearer zdk_live_…"Signed in? The API console in your dashboard fills in your real organisation id and your own key, and runs the request against the live API so you can see the actual response. Open this endpoint in the API console
Details
Records a ticket PREVENTED by the support AI (s1014 L39), counted in the admin support stats. Scoped to the caller's own organizations; another org's id is a 404.
Parameters
| Name | Type | Required | What it is |
|---|---|---|---|
deflectionId (path) | Uuid | Yes | The deflection_id from POST /v1/tickets/deflect. |
Errors this endpoint can return
401 · 403 · 404 · 429