Legal
Delete your account and data
How to delete your Zinn Digital® account, including the account you use in the Zinn Digital® mobile app: what we delete, what the law makes us keep, and for how long.
About this page
Last updated: 8 November 2026.
This page is for everyone with a Zinn Digital® account, whether you use it on the web at app.zinndigital.com or in the Zinn Digital® app for Android and iOS. The app has no separate account: it signs in to the same account, so deleting the account deletes the app's data too. Uninstalling the app does not delete your account.
Zinn Digital® Ltd (Company No. 16385785), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, is the data controller. Our Privacy Policy explains everything we collect and why.
1. How to ask us to delete your account
The owner of the account can do it themselves, at any time and free of charge:
- Sign in at app.zinndigital.com (on a phone, use the browser; the app opens the same dashboard).
- Open Account settings, find Your data, and choose Erase this account.
- Type the account's name and tick the box to confirm. If you last signed in more than five minutes ago, we ask you to sign in again first, so nobody else can do this with your device.
If you cannot sign in, or you are a team member rather than the owner, email office@zinndigital.com from the email address on the account and say that you want the account, or your own login, deleted. We check that the request comes from you and then carry it out by the same steps, and we reply within one month at the latest.
An account that still owes money cannot be erased until the balance is settled, because erasure cannot be used to avoid a debt. Everything else on this page still applies once it is paid.
2. When it happens
The moment you ask, every renewal stops, so nothing is billed again. The account then waits 14 days. That cooling-off period protects you against a mistake or someone else acting on your account: you can cancel at any time during it from the same screen, and nothing is deleted.
On day 14 the erasure runs automatically. It closes the account, shuts down its websites and deletes or overwrites the personal data described below. Once it has run it cannot be undone.
3. What we delete
- Your login: your sign-in identity is deleted, so nobody can sign in to it again, on the web or in the app.
- Your name and email address on the account: replaced with an anonymous placeholder. If you also belong to another organisation's account, only your membership of this one is removed, because your login is part of that other account too.
- Team members, pending invitations and API keys: removed or revoked.
- The app's push registration: every phone's notification token and device details (model, system version, app version, language, time zone and quiet hours) are deleted, together with every other notification destination such as email addresses, chat channels and webhook credentials.
- Contact details and free text across the account: names, email addresses, phone numbers, postal addresses, IP addresses and browser details, and the text of support tickets, messages, notes and comments are overwritten. The records stay only as empty shells so that our systems and the tax records below stay consistent.
- Your websites: shut down and deleted. Backup copies of them are deleted when your plan's backup retention period ends (30 days unless your plan includes a longer period, and never more than 365 days).
4. What we keep, and for how long
- Invoices, credit notes, payments, orders and subscription records: kept exactly as issued for 10 years after the end of the year of your last invoice, because tax law requires it (EU VAT One Stop Shop records must be kept for 10 years; UK VAT records for 6). They are used for nothing else and deleted at the end of that period.
- The account's audit log, including the record of the erasure itself: kept for the same 10-year period, so that we can show what was done to the account and when.
- Domain names you still hold: their registration contact details stay while the domain is registered, because the registry requires them. When the registration ends they go with it.
Data on your phone: the app keeps only your sign-in session and its own settings on the device. Signing out of the app removes the session, and uninstalling the app removes everything it stored.
5. Deleting some data without closing the account
- Remove a phone from notifications: sign out of the app on that phone, or remove it under Where notifications go in the dashboard.
- Delete a website: open the site in the dashboard and delete it. It is removed after a short grace period that you can cancel.
- Remove a team member or revoke an API key: under Team members and API keys in the dashboard.
- Anything else: email office@zinndigital.com and tell us what you want deleted. We will delete it unless the law makes us keep it, and tell you if it does.
Before you delete anything you can download a copy of everything the account holds, as machine-readable files, from Account settings, Your data.
Frequently asked questions
Does uninstalling the app delete my account?
No. Uninstalling removes the app and what it stored on your phone, but your account and its data stay until you ask for the account to be erased as described above.
Can I change my mind?
Yes, for 14 days. Open Account settings, Your data, and choose Cancel the erasure. Renewals stay switched off after a cancel, so turn them back on in Billing for anything you want to keep.
Why do you keep my invoices?
Tax law requires us to keep invoices and payment records unaltered for a fixed period, which is 10 years for the EU VAT One Stop Shop. The law allows us to keep them even after an erasure request, for that purpose only.
Does it cost anything?
No. Deleting your account or your data is free.