Self-service is the fastest way to move a site, and it is what most people use. If you would rather hand it over — an awkward host, a shop that must not go offline, mailboxes your host will not release, or simply no time — we do it for you, free, for as many sites as you like.
How to ask
- Create the site (or open it), then go to Restore & import.
- Under Or have us do it for you — free, tell us where the site is now and anything we
should know (deadlines, a busy shop, an unusual setup).
- Press Ask us to migrate it.
⛔ Never put a password in that form. An engineer contacts you through a support ticket to collect access, so we always know who we are talking to.
What happens next
- The request appears under Your requests for this site with its status: *Awaiting our
team, In progress, then Completed*.
- We start within 72 hours, and the screen shows the time we start by.
- We copy everything, stand it up on a temporary address for you to check, and change DNS only
when you say so. Your old site keeps serving until then.
Asking again — for another site, or the same site a second time — is free as well. There is no limit.