osTicket Pro
$14.99/month
or $149.90 a year
- MySQL databases
- Unlimited
osTicket hosting
osTicket hosting, installed in one click
Install osTicket from your dashboard with its database set up for it, on a managed Linux platform with free SSL, daily backups and a global CDN on every site.
Get startedPlans from $14.99 a month
About osTicket
osTicket is an open-source support ticket system. Mail sent to a support address becomes a ticket, tickets are routed into queues and assigned to agents, and canned replies, service-level targets and reporting sit on top. It is deliberately small and quick to set up.
- Version we install
- 1.18.2
A database is created for it automatically.
Why people choose osTicket
Support conversations spread across personal inboxes are lost conversations. osTicket puts them in one place with an owner and a history, on your own domain, without per-agent pricing deciding how many colleagues are allowed to help. For most teams that is the entire gap between shared inbox and helpdesk.
What our hosting does for osTicket
- Mailboxes on your own domain with IMAP included, which is exactly how osTicket collects tickets — it reads the support mailbox directly rather than needing a third-party relay.
- Scheduled tasks are included, so the mail fetcher, overdue alerts and auto-close rules run on their own rather than when an agent loads a page.
- Free SSL and password-protected directories are included, so the customer-facing portal is encrypted and the staff side can be closed off entirely.
Plans and pricing
osTicket runs on our Linux hosting. One plan, everything included.
- Try it firstEvery managed plan starts with a free trial of 14 days, so you can put a real site on it before you pay for anything.
- 30-day money-back guaranteeIf a managed plan is not right for you, tell us within 30 days of your first payment and we refund it. Application hosting is covered. Read the refund policy
- Real support, includedSupport is included on every plan, from people who run this platform rather than a script. Accounts that cannot wait can go to the front of the queue. How priority support works
Everything included
Generated from the hosting platform's own capability record, so it describes what the plan grants today.
What you get
- Web space: Unlimited
- Bandwidth: Unlimited
- Websites: Unlimited
- Subdomains: Unlimited
- MySQL databases: Unlimited
- Additional FTP users: Unlimited
Built for speed
- Anycast CDN caching on every site
- Automatic image and asset optimisation at the edge
- Edge cache and traffic statistics
- Switch PHP version whenever you need to
- Full control of PHP settings and extensions
- Redirect rules without touching a config file
Security, on by default
- Free SSL certificate on every domain
- SSL issued and renewed automatically
- Force HTTPS across the whole site
- Bring your own SSL certificate
- Daily malware scanning
- Malware findings reported in your dashboard
- Security headers applied at the edge
- Password-protect any directory
- Block visitors by IP or country
- Hotlink protection for your images and files
For developers
- SSH and SFTP access
- Deploy from Git
- FTP access
- phpMyAdmin for direct database access
- Remote MySQL connections
- Scheduled tasks (cron jobs)
- Browser-based file manager
- Set file and directory permissions
- Maintenance mode while you work
Backups and recovery
- Daily backups
- Timeline backups — restore a site to a point in time
- Timeline Backups Pro, with a longer history and finer restore points
Applications
- Application manager for one-click installs and updates
- Every application we add in future, included
- Reinstall the platform from scratch whenever you want
Business email included
- Mailboxes: 10
- Mailbox size: 10 GB
- Mail forwarders: Unlimited
- Auto-responders: Unlimited
- Webmail, with calendars and contacts
- IMAP sync from your old provider
- DKIM signing configured for you
- Guided DMARC setup
- Spam and virus filtering on every mailbox
Know what your site is doing
- Bandwidth usage, per site
- Disk usage, per site
- Access and error logs you can read yourself
- Automatic diagnostics when something looks wrong
- Usage against your allowance, always visible
- Sitemap generator
Choose where your site lives
Pick the data centre closest to the people you serve. All three are live today, and your site runs on the same platform in each.
- London, United Kingdom
- Dallas, United States
- Singapore
Powered by 100% renewable energy
Every server we run, on every product, is powered by renewable electricity. Not offset after the fact — sourced that way.
- 100% renewable electricity across all our hosting
- Data centres running at a PUE of 1.1 to 1.2
- Sites on our shared platform pass the Green Web Foundation's checks — a third party you can verify for yourself
Where to go next
The pages people usually read after this one — the platform underneath, the rest of the range, and the help you get once you are here.
Questions people ask before they buy
How do I install osTicket?
From the applications section of your dashboard. Choose osTicket, pick the domain, and the install runs — including the database, if it needs one.
Which version do you install?
The current release from the platform's application catalogue. You can update it yourself afterwards like any other install.
Can I run other applications alongside it?
Yes. There is no cap on websites or databases on our Linux plan, so you can run osTicket beside anything else on this list.
Do I get SSH and database access?
Yes — SSH, SFTP, phpMyAdmin and remote MySQL are all included, so you are never locked out of your own install.
Where will it be hosted?
London, Dallas or Singapore — your choice, all live today.
Can you migrate an existing osTicket site?
Yes. Send us the details of your current host and our team runs the migration for you.