Knowledge base
Reading your reseller statement
What each line is, why it may differ from what you billed, and what to check first.
A statement is one billing period: what your clients consumed, what we charged you for it, and what is left.
The lines
- Recurring — plans and add-ons your clients had for the period, at your reseller rate.
- Usage — the metered things: bandwidth, storage over allowance, AI credits, SEO lookups.
- One-offs — domains registered or renewed, licences, extras.
- Credits — refunds, service credits, and anything we owe you back.
These are the lines that move.
Why it differs from what you billed your clients
It nearly always will, and three things explain almost every gap:
Timing. You bill monthly on a date; we bill on ours. A client who signed up mid-month appears part-period on one and full-period on the other.
Your margin. The statement is at your cost. What you charged is on your own invoices.
Usage you absorbed. A client over their bandwidth allowance costs you whether or not you passed it on.
What to check first when it looks wrong
- Usage, by client. Expand the usage line — it breaks down per client, and one client is
- New clients this period. Part-period lines look odd until you see the date.
- Anything you cancelled. Cancellation takes effect at the end of a period, so a cancelled
usually the whole surprise.
plan appears once more.
⭐ The statement exports as CSV with a row per client per line, which is the shape to reconcile against your own billing rather than reading totals.
Still stuck?
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