assistant

POST `/v1/assistant/conversations/{conversationId}/messages`

Ask the assistant a question and get its answer.

Autenticação

Envie uma chave de API como um token de portador. A chave deve ter a permissão tickets.reply; uma chave sem ela é recusada com 403, e não 404.

Este endpoint não requer um ID de organização. Sua chave já identifica a organização à qual pertence, e a resposta é delimitada a ela.

Experimente

Substitua qualquer item entre colchetes por seus próprios valores e o espaço reservado para a chave por uma chave do seu painel.

curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{ "question": <string> }'

Conectado? O console da API no seu painel preenche o ID da sua organização real e a sua própria chave, e executa a requisição contra a API de produção para que você possa ver a resposta real. Abra este endpoint no console da API

Detalhes

Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.

Parâmetros

Nome	Tipo	Obrigatório	O que é
`conversationId (path)`	`Uuid`	Sim	The conversation's id.

Corpo da requisição

Nome	Tipo	Obrigatório	O que é
`question`	`string`	Sim	The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`.
`site_id`	`Uuid`	Não	Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact.
`page_context`	`string`	Não	The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an…

Resposta

Nome	Tipo	Obrigatório	O que é
`id`	`Uuid`	Sim	UUIDv7 identifier — sortable by creation time (docs/02 §8).
`role`	`AssistantRole`	Sim	—
`text`	`string`	Sim	—
`cited_slugs`	`string[]`	Sim	Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation…
`needs_human`	`boolean`	Sim	The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p…
`created_at`	`string`	Sim	—

Erros que este endpoint pode retornar

401 · 403 · 404 · 422 · 429 · 503

POST /v1/assistant/conversations/{conversationId}/messages