assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Authentification
Envoyez une clé API en tant que jeton du porteur. La clé doit posséder l'autorisation tickets.reply ; une clé qui ne l'a pas est refusée avec le code 403, et non 404.
Cet endpoint ne prend aucun identifiant d'organisation. Votre clé identifie déjà l'organisation à laquelle elle appartient, et la réponse y est limitée.
Essayer
Remplacez tout ce qui se trouve entre crochets par vos propres valeurs, et le espace réservé à la clé par une clé de votre tableau de bord.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Connecté ? La console d'API de votre tableau de bord saisit votre véritable ID d'organisation ainsi que votre propre clé, et exécute la requête sur l'API de production afin que vous puissiez voir la réponse réelle. Ouvrir ce point de terminaison dans la console API
Détails
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Paramètres
| Nom | Type | Obligatoire | Qu'est-ce que c'est |
|---|---|---|---|
conversationId (path) | Uuid | Oui | The conversation's id. |
Corps de la requête
| Nom | Type | Obligatoire | Qu'est-ce que c'est |
|---|---|---|---|
question | string | Oui | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Non | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Non | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Réponse
| Nom | Type | Obligatoire | Qu'est-ce que c'est |
|---|---|---|---|
id | Uuid | Oui | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Oui | — |
text | string | Oui | — |
cited_slugs | string[] | Oui | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Oui | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Oui | — |
Erreurs que cet point de terminaison peut renvoyer
401 · 403 · 404 · 422 · 429 · 503