support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
Autenticación
Envía una clave de API como token de portador. La clave debe tener el permiso tickets.reply; una clave que no lo tenga se rechazará con un código 403, no 404.
Donde va el ID de tu organización
Este endpoint toma org_id como un campo en el cuerpo JSON.
El id de tu organización se encuentra en la pantalla de claves de API en tu panel de control, junto a la propia clave. Es el mismo id en cada llamada que realices.
Pruébalo
Reemplaza cualquier elemento entre corchetes angulares por tus propios valores, y el marcador de posición key con una clave de tu panel de control.
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'¿Has iniciado sesión? La consola de la API en tu panel de control rellena el ID de tu organización real y tu propia clave, y ejecuta la solicitud contra la API en vivo para que puedas ver la respuesta real. Abre este endpoint en la consola de la API
Detalles
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
Cuerpo de la solicitud
| Nombre | Tipo | Obligatorio | ¿Qué es esto? |
|---|---|---|---|
subject | string | No | — |
body | string | No | — |
site_id | object | No | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | No | — |
Respuesta
| Nombre | Tipo | Obligatorio | ¿Qué es esto? |
|---|---|---|---|
articles | object[] | Sí | — |
findings | TicketDeflectionFinding[] | Sí | — |
applied | string[] | Sí | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | Sí | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | Sí | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | Sí | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
Errores que este endpoint puede devolver
401 · 403 · 422 · 429