Autentikasi
Kirim kunci API sebagai token bearer. Kunci tersebut harus memiliki izin tickets.reply; kunci tanpa izin tersebut akan ditolak dengan status 403, bukan 404.
Endpoint ini tidak memerlukan id organisasi. Kunci Anda telah mengidentifikasi organisasi tempatnya berafiliasi, dan respons akan dibatasi untuk organisasi tersebut.
Coba
Ganti apa pun di dalam tanda kurung sudut dengan nilai Anda sendiri, dan placeholder kunci dengan kunci dari dasbor Anda.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'Sudah masuk? Konsol API di dasbor Anda akan mengisi ID organisasi asli dan kunci Anda sendiri, serta menjalankan permintaan terhadap API langsung sehingga Anda dapat melihat respons aktualnya. Buka titik akhir ini di konsol API
Detail
Appends a customer message and returns the thread to `open`. Replying to a `solved` ticket reopens it. A **closed** ticket is rejected with a `422` whose error code is the stable `TICKET_CLOSED`, so a client can offer "reopen" without string-matching a translated message. Requires `tickets.reply`.
Parameter
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
ticketId (path) | Uuid | Ya | The ticket's id. |
Isi permintaan
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
body | string | Ya | — |
Tanggapan
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Ya | — |
status | TicketStatus | Ya | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Ya | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Ya | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Tidak | — |
invoice_id | object | Tidak | — |
on_behalf_of_org_id | object | Tidak | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Ya | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Tidak | — |
resolved_at | object | Tidak | — |
closed_at | object | Tidak | — |
last_message_at | object | Tidak | — |
reopened_count | integer | Ya | — |
message_count | integer | Ya | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Ya | — |
updated_at | string | Ya | — |
messages | TicketMessage[] | Ya | The customer-visible thread in chronological order. |
Kesalahan yang dapat dikembalikan oleh titik akhir ini
401 · 403 · 404 · 422 · 429