assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Autentikasi
Kirim kunci API sebagai token bearer. Kunci tersebut harus memiliki izin tickets.reply; kunci tanpa izin tersebut akan ditolak dengan status 403, bukan 404.
Endpoint ini tidak memerlukan id organisasi. Kunci Anda telah mengidentifikasi organisasi tempatnya berafiliasi, dan respons akan dibatasi untuk organisasi tersebut.
Coba
Ganti apa pun di dalam tanda kurung sudut dengan nilai Anda sendiri, dan placeholder kunci dengan kunci dari dasbor Anda.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Sudah masuk? Konsol API di dasbor Anda akan mengisi ID organisasi asli dan kunci Anda sendiri, serta menjalankan permintaan terhadap API langsung sehingga Anda dapat melihat respons aktualnya. Buka titik akhir ini di konsol API
Detail
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Parameter
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
conversationId (path) | Uuid | Ya | The conversation's id. |
Isi permintaan
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
question | string | Ya | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Tidak | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Tidak | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Tanggapan
| Nama | Jenis | Wajib | Tentang apa ini |
|---|---|---|---|
id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Ya | — |
text | string | Ya | — |
cited_slugs | string[] | Ya | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Ya | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Ya | — |
Kesalahan yang dapat dikembalikan oleh titik akhir ini
401 · 403 · 404 · 422 · 429 · 503