support

POST `/v1/webhooks/inbound-email`

Ingest a customer's support reply from the mail edge.

Аутентификација

Ова крајња тачка је јавна. Не захтева никакве акредитиве нити организацију — то је оно што читају наш сопствени маркетиншки сајт и машине за одговоре са вештачком интелигенцијом.

Ова крајња тачка не прихвата id организације. Ваш кључ већ идентификује организацију којој припада, а одговор је ограничен на њу.

Испробајте

Замените све што је у угластим заградама сопственим вредностима, а чувар места кључа кључем са своје контролне табле.

curl -X POST https://api.zinndigital.com/v1/webhooks/inbound-email \
  -H "Content-Type: application/json" \
  -d '{ "from": <string>, "message_id": <string> }'

Пријављени сте? API конзола на вашој контролној табли попуњава ваш прави id организације и ваш сопствени кључ, и покреће захтев према живом API-ју како бисте могли да видите стварни одговор. Отворите ову крајњу тачку у API конзоли

Детаљи

Unauthenticated by design — the caller is a Cloudflare Email Routing Worker with no Zinn® credential, so an HMAC over "<timestamp>\n<body>" in X-Zinn-Signature is the authentication. The timestamp is inside the signed material and its skew is bounded, so a captured request cannot be replayed later. This is the inbound half of support email. Before it existed the platform sent notifications from an address that accepted mail and discarded it: a customer replied, nothing happened, and neither they nor the waiting staff member was told. The ticket is resolved from a signed token inside the Message-ID we set on the outbound notification — nothing in the body, the From address or any other header selects a tenant, because all of those are chosen by whoever sent the mail. Redelivery is the normal case, not the exception: email is at-least-once and a lost response guarantees a retry, so a message already filed answers 200 with duplicate: true rather than appending a second copy. ⛔ Unlike the gateway webhooks, a message that cannot be routed is answered 422, not 200. A 2xx tells the Worker to accept the mail, and an accepted message that reaches no ticket is the exact defect this endpoint exists to remove; 422 makes the Worker reject it so the sender's own mail server bounces it back to the customer.

Параметри

Назив	Тип	Обавезно	Шта је ово
`X-Zinn-Timestamp (header)`	`string`	Да	Unix seconds. Inside the signed material; skew-bounded to five minutes.
`X-Zinn-Signature (header)`	`string`	Да	`sha256=<hex>` HMAC over `"<timestamp>\n<body>"`.

Тело захтева

Назив	Тип	Обавезно	Шта је ово
`from`	`string`	Да	The envelope sender. Forgeable, and treated as such — it is checked against the ticket's org and the answer becomes a flag, never a permission.
`to`	`string`	Не	—
`message_id`	`string`	Да	The message's own `Message-ID`. Stored, and unique, so a redelivery cannot append twice.
`in_reply_to`	`string`	Не	Carries the signed ticket token when the customer replied to one of our notifications.
`references`	`string`	Не	The full thread chain. Searched as well as `in_reply_to`, because a reply to the third message in a thread puts our id here and not there.
`subject`	`string`	Не	—
`text`	`string`	Не	The message body. Quoted history is trimmed engine-side and the result is length-bounded.

Одговор

Назив	Тип	Обавезно	Шта је ово
`ticket_id`	`string`	Да	—
`duplicate`	`boolean`	Да	This exact message had already been filed — a success, not an error.
`sender_verified`	`boolean`	Да	Whether the sender is a known address on the ticket's org. `false` still files the message, flagged for staff.
`reopened`	`boolean`	Да	Whether filing it moved a `solved` ticket back to `open`.

Грешке које ова крајња тачка може вратити

400 · 422 · 503

POST /v1/webhooks/inbound-email