The Zinn® Chat plugin

Zinn® Chat runs a help desk inside your WordPress. An AI assistant answers visitors from your own pages and links the page it used; a person can take over in live chat; and anything that needs longer becomes a support ticket you answer from wp-admin. The conversations and tickets live in your own site's database, and the AI uses your own key.

Nothing appears on your site until you switch it on: no script on your pages, no cookie, no request. The plugin is preinstalled on every WordPress site Zinn® hosts, and stays silent there until its owner turns it on.

Installing it

In WordPress, open Plugins → Add New Plugin, search for Zinn® Chat, then choose Install Now and Activate. On a site Zinn® hosts it is already installed.

Switching it on

1. Open Zinn® Chat → Setup. The checklist shows what is done and what is left.
2. Choose AI providers and models and paste a key from Google Gemini, OpenAI, Anthropic,

Mistral, OpenRouter or DeepSeek. The newest suitable model is chosen for you.

3. In Settings → Chat, tick Show the chat on the site, set the title, greeting and

colours, and save.

4. Let the Setup checklist create your Support page, and add it to your menu.

The screens

• Inbox — live chats. Waiting visitors come first; several chats stay open side by side,

each with its own draft; on a phone it becomes one chat at a time.

• Tickets — every request, with its replies, status, priority and who it is assigned to.

Replies are emailed both ways, and customers follow their request through a private link.

• Assistant — ask a question and see the answer next to every page it found, with how well

each matched and when it was last updated. Out-of-date pages are flagged; edit the page and press Re-read.

• Settings — the chat, the assistant, tickets and email, what the assistant reads, privacy

and spam limits, and connecting to the Zinn® app.

On your site

The [zinn_chat_support] shortcode is the whole support page; [zinn_chat_ticket_form], [zinn_chat_my_tickets] and [zinn_chat_button] are its parts. Each is also a block and a module for Elementor, Beaver Builder, Divi and Bricks. With WooCommerce, customers get a Support tab in their account, and the assistant tells a signed-in customer where their own order is.

What your visitors download

A launcher of about 2 KB, drawn after the page has loaded, so it is never what slows a page down. The chat itself is fetched only when a visitor clicks it.

Answering from the Zinn® app instead

If your site uses the hosted chat from the Zinn® app, choose Settings → Connect to Zinn Digital® and paste your widget key. Conversations are then answered in the app's Live chat screen instead of wp-admin.

Zinn® Chat Pro

Pro adds a team: Support agent accounts that see only the help desk, a knowledge base, replies by email, saved replies, business hours and SLAs, AI suggested replies and a knowledge-gap report, push notifications and reports. See Zinn® Chat Pro.

The full user guide, with a screenshot of every screen and every shortcode's attributes, is at zinnchat.com.