Zinn® Chat Pro

Zinn® Chat Pro is the same plugin as Zinn® Chat with the team features switched on: nothing is reinstalled when you upgrade, and everything the free plugin does stays.

It is an upgrade, not part of hosting. Zinn® hosting preinstalls the free Zinn® Chat plugin on every WordPress site. Pro is a separate licence you buy for any WordPress site, wherever it runs. Hosting customers get a discount on their first payment.

What Pro adds

• Support agents. Invite colleagues who answer chats and tickets and use saved replies, and

cannot open anything else in wp-admin. Departments and automatic assignment share the work.

• A knowledge base. Articles and categories, a help centre on your site, search in the chat,

shortcodes and blocks, and import from BetterDocs, Heroic KB, Echo KB, weDocs and others.

• Replies by email. Customers and agents answer a ticket by replying to its email.
• Saved replies, suggested replies and summaries in every reply box.
• Business hours and SLA targets, with an alert when a target is missed.
• AI triage, persona and hand-off rules, and a knowledge-gap report that drafts the

article your site was missing.

• An agent app for phones and computers, with push notifications sent by your own site.
• Slack, Teams and Telegram alerts, signed webhooks for Zapier and Make, **proactive

messages, reports and customer ratings, your own branding**, and a Cloudflare Turnstile bot check.

Plans

Personal covers one site, Business five, Agency as many as you like, billed monthly or yearly. Every plan starts with a free trial, and no card is needed to start it. Prices are on zinnchat.com.

Starting it

In Zinn® Chat → Setup, choose Try Pro free, or buy a plan. Licences, invoices and updates are handled by Freemius on the plugin's Account screen.

When a licence ends

The free plugin keeps working. Pro's features stop, and their data — articles, saved replies, settings — is kept and comes back when the licence is renewed.

The full user guide for every Pro feature is at zinnchat.com.