Set up your email in Apple Mail on a Mac

The quick way: the setup file

1. On the Mac, open the dashboard, go to Email, find the mailbox and press **Set up on a

device, then Download the setup file**.

2. Open System Settings → General → Device Management (older versions: Profiles) and

install the downloaded profile.

3. Type the mailbox password when asked.

By hand

1. In Mail, open the Mail menu and choose Add Account.
2. Choose Other Mail Account, then Continue.
3. Enter your name, your full address and the mailbox password, then Sign In.
4. ⭐ Mail now says it cannot verify the account name or password. That is expected — it is

asking you for the server names, not telling you the password is wrong. Most people stop here and assume the mailbox is broken.

5. Choose IMAP, enter the incoming and outgoing server names from your panel, and use your

whole address as the user name for both.

6. Sign In, then choose which apps to use with the account.

Where your settings are. In the dashboard open Email, find the mailbox, and press Set up on a device. That panel shows the exact server names, ports and username for that mailbox, with a copy button beside each one.

⛔ Those names are not the same for every account — a reseller who sells our email under their own brand has their own — so use the ones on your panel rather than any you find in a forum or an old ticket. A name that is nearly right does not produce an error message; the mail app just sits there saying it cannot connect.