assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Authenticatie
Stuur een API-sleutel mee als bearer token. De sleutel moet over de permissie tickets.reply beschikken; een sleutel zonder deze permissie wordt geweigerd met een 403 in plaats van een 404.
Dit eindpunt vereist geen organisatie-id. Uw sleutel identificeert al de organisatie waartoe deze behoort, en het antwoord is hierop afgestemd.
Probeer het
Vervang alles tussen punthaakjes door uw eigen waarden en de sleutelplaatsvervanger door een sleutel uit uw dashboard.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Ingelogd? De API-console in je dashboard vult je echte organisatie-id en je eigen sleutel in, en voert het verzoek uit tegen de live API zodat je de daadwerkelijke respons kunt zien. Open dit eindpunt in de API-console
Details
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Parameters
| Naam | Type | Verplicht | Wat dit is |
|---|---|---|---|
conversationId (path) | Uuid | Ja | The conversation's id. |
Aanvraaglichaam
| Naam | Type | Verplicht | Wat dit is |
|---|---|---|---|
question | string | Ja | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Nee | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Nee | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Reactie
| Naam | Type | Verplicht | Wat dit is |
|---|---|---|---|
id | Uuid | Ja | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Ja | — |
text | string | Ja | — |
cited_slugs | string[] | Ja | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Ja | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Ja | — |
Fouten die dit eindpunt kan retourneren
401 · 403 · 404 · 422 · 429 · 503